Shipment & Returns

Shipping

In the Netherlands we charge a fixed amount of shippping costs, €3.50.

If you order for an amount above €100 shipping is free!

For purchases from outside The Netherlands, but within Europe costs are €4.95

Outside Europe we charge €17.95 for standard shipment.

Our shipping supplier is TNT post.

Returning

According to the law "Buying on Distance" the customer has the right to return purchases within 7 days after delivery.
Any reason for returning is not obliged. Before returning the customer has to inform Knotsknetter by sending an e-mail.
Transmission costs for returning are for account of the customer.
Returned purchases have to be unused, and packed in the original packaging.
Restitution of the purchase money will take place as soon as possible, ( most of the times within 1 or two days) but at least within 30 days after receiving the returned articles (as obliged by law).